AMF Magnetics Shop – Connecting You to the Power of Magnets, Delivered with Care and Confidence.

Welcome to AMF Magnetics Shop, your trusted global source for precision magnetic solutions. Whether you’re an innovator working with Flexible Rare Earth materials, an industry professional relying on robust Magnetic Separators, or a creative mind exploring Coloured Magnetic Sheets and Hobby and Craft Magnets, we are committed to delivering quality and reliability. This policy outlines our straightforward shipping and returns procedures, designed with your satisfaction in mind.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). Our goal is to get your magnetic solutions to you efficiently and securely.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Shipping Methods & Delivery Times:
    Shipping Method Carrier Cost Estimated Delivery Time After Dispatch Best For
    Standard Shipping DHL or FedEx $12.95 10-15 business days Faster, trackable delivery for orders under $50 or when speed is a priority.
    Free Shipping EMS FREE on orders over $50 15-25 business days Cost-effective delivery for larger orders of Magnetic Tape Systems, Equipment, or bulk purchases.
  • Tracking: You will receive a tracking number via email once your order ships, allowing you to monitor its journey to your door.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Pro Tip: For time-sensitive projects involving Electromagnets or Gauss Meters, we recommend selecting Standard Shipping for quicker, tracked delivery.

Our Returns & Exchanges Promise

We stand behind the quality of every product, from Door Latch Magnets to Magnetic Sweepers. However, we understand that sometimes a product might not be the perfect fit. We offer a 15-day return or exchange window from the date you receive your order.

Important: Non-Returnable Items

To ensure safety, hygiene, and product integrity, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Custom-Cut or Personalized Products: This includes any Flexible Magnets or Magnetic Sheets cut to your specific dimensions, or Magnetic Labels with personalized printing.
  • Opened or Used Hobby & Craft Kits: For the safety and satisfaction of all our crafters, once a craft magnet kit is opened, it cannot be returned.
  • Software or Digital Products: Any associated software or digital content related to products like Gauss Meters.
  • Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

Conditions for Returns & Exchanges

To be eligible, your item must be:

  • Requested within 15 days of the delivery date.
  • In its original, unused, and resalable condition.
  • In the original packaging with all tags, manuals, and accessories (e.g., all parts for Magnetic Lifters or Electromagnets).
  • Accompanied by the original packing slip or order number.

Step-by-Step Return/Exchange Process

1 Initiate Your Request

Contact our support team within the 15-day window. Email us at [email protected] with the subject line “Return/Exchange Request” and include:

  • Your order number and date.
  • Product name(s) (e.g., Magnafix Magnetic Tape System, 10mm Rare Earth Discs).
  • Reason for the request (incorrect product, defect, change of mind).
  • Your preferred action (refund or exchange for a specific product).
  • Clear photos of the product and any issues, if applicable.
2 Receive Authorization & Instructions

Our team will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions within 1-2 business days. Please do not ship items back without an RMA number.

3 Ship the Item(s) Back

Securely package the item(s) in their original packaging. Write the RMA number clearly on the outside of the box. Ship to:

AMF Magnetics Shop Returns
313 Post Road
Rutland, US 05701

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item shipped) or a defective product. We recommend using a trackable service (like DHL or FedEx) for your protection.

4 Processing & Resolution
  • For Exchanges: We will ship your replacement (e.g., the correct Grate Magnet or Magnetic Knife Holder) as soon as the return is approved. Standard or free shipping rules apply.
  • For Refunds: We will initiate the refund to your original payment method upon receipt and inspection.

Refund Timelines & Methods

Your refund will be processed with the same care we apply to assembling our Magnetic Sweepers.

  • Timing: Please allow 5-10 business days after we receive your return for the refund to be processed. The time for the credit to appear depends on your bank or payment provider (PayPal, Visa, MasterCard, JCB).
  • Method: Refunds are issued to the original payment method used at purchase.
    • PayPal payments are refunded to your PayPal account.
    • Credit/Debit card payments are refunded to that card.
  • Shipping Charges: Original and return shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your Magnetic Knife Holder arrives damaged, or you received Hobby Magnets instead of the Equipment you ordered, contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and clear photos. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Need Magnetic Help?

Our support team is always “magnetic with help.” For questions about returns, exchanges, or finding the perfect Name Badge Magnet or Magnetic Stud Finder for your needs, please contact us.

Email: [email protected]
Address: 313 Post Road, Rutland, US 05701
Website: magnet-au.com