At AMF Magnetics Shop, we are committed to your complete satisfaction, just as we are committed to the precision and reliability of our magnetic products—from Flexible Rare Earth materials for innovators to robust Magnetic Separators for industry professionals. We stand behind the quality of every item we ship globally. However, we understand that sometimes a product may not be the perfect fit for your project. Our Returns & Exchanges policy is designed to be as straightforward and helpful as our customer service.

Our Returns & Exchanges Promise

We offer a 15-day return or exchange window from the date you receive your order. This gives you ample time to ensure your Coloured Magnetic Sheets, Gauss Meter, or Door Latch Magnets meet your creative or technical requirements.

Important Note on Non-Returnable Items: To ensure safety, hygiene, and product integrity, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Custom-Cut or Personalized Products: This includes any Flexible Magnets or Magnetic Sheets cut to your specific dimensions, or Magnetic Labels with personalized printing.
  • Opened or Used Hobby & Craft Kits: For the safety and satisfaction of all our crafters, once a craft magnet kit is opened, it cannot be returned.
  • Software or Digital Products: Any associated software or digital content related to products like Gauss Meters.
  • Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Requested within 15 days of the delivery date.
  • In its original, unused, and resalable condition.
  • In the original packaging with all tags, manuals, and accessories (e.g., all parts for Magnetic Lifters or Electromagnets).
  • Accompanied by the original packing slip or order number.

Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Contact our support team within the 15-day window. Please send your request to [email protected] with the subject line “Return/Exchange Request” and include the following information. You can use the template below for clarity.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear AMF Magnetics Shop Team, I would like to request a [Return / Exchange] for my order #[Your Order Number], placed on [Order Date]. – Product Name(s): [e.g., Magnetic Tape System, 10mm Rare Earth Discs] – Reason for Request: [e.g., Incorrect product, Product defect, Change of mind] – Preferred Action: [Refund to original payment method / Exchange for (specific product name and code if known)] – Attachments: I have attached photos of the product(s) and any visible issues [if applicable]. My shipping details are as follows: Full Name: Order Number: Contact Email: Thank you, [Your Name]

Step 2: Receive Authorization & Instructions

Our team will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions within 1-2 business days. Please do not ship items back without an RMA number.

Step 3: Ship the Item(s) Back

Securely package the item(s) in their original packaging. Include the RMA number clearly on the outside of the box. Ship the package to the address provided in your instructions:

AMF Magnetics Shop Returns
313 Post Road
Rutland, US 05701

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item shipped) or a defective product. We recommend using a trackable shipping service (like DHL or FedEx, which we use for standard shipping) for your protection.

Step 4: Processing & Resolution

Once we receive and inspect your return, we will notify you via email about the status.

  • For Exchanges: We will process the shipment of your replacement item as soon as the return is approved. Standard or free shipping (for orders over $50) will apply.
  • For Refunds: We will initiate the refund to your original method of payment.

Refund Timelines & Methods

Your refund will be processed with the same care we apply to assembling our Magnetic Sweepers.

  • Timing: Please allow 5-10 business days after we receive your return for the refund to be processed. The time it takes for the credit to appear on your statement depends on your bank or payment provider (PayPal, Visa, MasterCard, JCB).
  • Method: Refunds are issued to the original payment method used at purchase. If you paid via PayPal, it will be refunded to your PayPal account. If you paid by credit/debit card, it will be refunded to that card.
  • Shipping charges (both original and return, unless due to our error) are non-refundable.

Damaged or Incorrect Items

If your Magnetic Knife Holder arrives damaged, or you received Hobby Magnets instead of the Equipment you ordered, please contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and clear photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Need Magnetic Help?

Our support team is always “magnetic with help.” For any questions about returns, exchanges, or finding the perfect Name Badge Magnet or Grate Magnet for your needs, please contact us.

Email: [email protected]
Address: 313 Post Road, Rutland, US 05701
Website: magnet-au.com

AMF Magnetics Shop – Connecting You to the Power of Magnets, Delivered with Care and Confidence.