Welcome to the AMF Magnetics Shop FAQ page. We’re here to connect makers, professionals, and creators with the magnetic solutions they need. Below, you’ll find answers to common questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our support team is always ready to help.

🔧 Products & Applications

Q1: What types of magnets do you offer, and who are they for?
We cater to a diverse community! Our range includes:
  • For Creators & Hobbyists: Coloured Magnetic Sheets, Flexible Magnets, Hobby and Craft Magnets, Magnetic Tape System, and Magnetic Labels for DIY projects, school activities, and home organization.
  • For Professionals & Industry: Industrial Rare Earth Magnets, Magnetic Separators & Tubes, Grate Magnets, Magnetic Lifters, Electromagnets, and Equipment for engineering, manufacturing, and maintenance.
  • For Home & Office: Magnetic Knife Holders, Door Latch Magnets, Magnetic Pockets, Stud Finders, and Name Badge Magnets for everyday convenience.
Our products blend everyday utility with industrial-grade power.
Q2: How do I choose the right magnet for my project?
Consider the application: Light-duty crafting? Our Flexible or Coloured Sheets are perfect. Heavy-duty holding or industrial separation? Explore Rare Earth Magnets or Magnetic Separators. Need measurement? Check our Gauss Meters. For specific advice, email our team with your project details at [email protected].
Q3: Are your magnets safe for educational or home use?
Absolutely. We offer many products ideal for Home, School & Office use, such as safe, flexible sheets and craft magnets. For powerful industrial magnets, please follow safety guidelines (keep away from electronics, pacemakers, and handle with care).

🌍 Shipping & Delivery

Q4: Where do you ship from, and where do you deliver?
We ship globally from our warehouse in Rutland, USA (313 Post Road, Rutland, US 05701). We deliver to most countries worldwide, excluding a few remote regions (some areas in Asia and elsewhere). The checkout system will confirm if we can ship to your address.
Q5: What are my shipping options and costs?
We offer two tailored options:
  • 🚀 Standard Shipping (Recommended for Urgency): $12.95 via DHL/FedEx. Delivery: 10-15 business days after dispatch (plus 1-2 days processing). Ideal for professionals needing Magnets, Separators, or Equipment on a deadline.
  • 🎁 Free Shipping (Great for Planning): FREE on orders over $50 via EMS. Delivery: 15-25 business days after dispatch (plus 1-2 days processing). Perfect for hobbyists, educators, and bulk orders of Flexible Magnets, Sheets, or Craft Magnets.
Q6: How long will my order take to arrive?
Processing: All orders are processed within 1-2 business days.
Transit:
  • Standard (DHL/FedEx): ~10-15 business days after dispatch.
  • Free (EMS): ~15-25 business days after dispatch.
Total time = Processing + Transit. Business days exclude weekends/holidays.
Q7: Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email from the carrier (DHL, FedEx, or EMS).

đŸ’ŗ Payments & Security

Q8: What payment methods do you accept?
We offer a secure checkout and accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Your transaction security is our priority.
Q9: Is my payment information safe?
Absolutely. We use secure, encrypted payment gateways. We do not store your full payment details on our servers.

↩ī¸ Returns & Refunds

Q10: What is your return policy?
We stand by our products. If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our support team at [email protected] to initiate a return and receive instructions. Items should be in original, unused condition.
Q11: Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is defective or we made an error. Our support team will clarify this when you contact us.
Q12: How long does a refund take?
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days.

📞 Contact & Support

Q13: How can I contact customer service?
For any questions about delivery, products, or returns, please email us at: [email protected]. We aim to respond within 1-2 business days.
Q14: Do you offer technical or application advice?
Yes! Our team has extensive knowledge about magnetic applications. Whether you’re an engineer designing a system or a teacher planning a science lesson, feel free to reach out for guidance.
Quick Summary for Our Global Community:
✅ Global Delivery: From Rutland, USA, to your doorstep (most regions).
✅ Fast Processing: 1-2 business days.
✅ Two Shipping Tiers: Fast Standard ($12.95) or Free on orders $50+.
✅ Secure Payments: Visa, MasterCard, JCB, PayPal.
✅ Hassle-Free Returns: 15-day window.
✅ For Everyone: From craft magnets to industrial separators.

Still Have Questions?

We’re here to help you power your next project, big or small.

Email Our Support Team: [email protected]

AMF Magnetics Shop – Connecting You to the Power of Magnets, Delivered with Care.
313 Post Road, Rutland, US 05701 | Website: magnet-au.com

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